Online Terms and Conditions
All of our prices are in Australia dollars (AUD) and transactions will be processed in Australian dollars (AUD).
SHIPPING and DELIVERY POLICY DELIVERY WITHIN AUSTRALIA
Waratah Hills delivers products Australia wide using Australia Post. We charge a flat rate of $13.00 for every order regardless of quantity within Australia. Orders are dispatched within 2 business days and shipping times are estimated at between overnight and 5 business days depending on your location within Australia.
DELIVERY OUTSIDE AUSTRALIA
International shipping rates are calculated by weight and destination zone. Orders are dispatched within 2 business days and shipping times are estimated at between 10 – 12 business days and Waratah Hills will liaise with customers directly to confirm delivery costs and details.
RETURNS and EXCHANGES POLICY
Returns and exchanges will not be accepted without a Return Authorisation Number.
HOW TO MAKE A RETURN
1. Email firstname.lastname@example.org and request a Return Authorisation Number within 48 hours of receiving your premier-pharmacy.com order.
2. Upon approval of the return or exchange, you will be emailed a Return Authorisation Number.
3. Write the Return Authorisation Number on the original receipt and include in package with returned items. Arrange shipment to: Waratah Hills Vineyard 20 Cottmans Rd, Fish Creek 3959 Victoria, AUSTRALIA
4. You will be notified via email once your return has been received and processed.
Domestic returns and exchanges are accepted within 14 days of the dispatch date and International returns and exchanges within 28 days. Items returned without an authorisation number or outside these time frames will not be accepted.
Items for return must be in original condition and in original packaging. We do not accept items with any indication of having been used or open. In such cases, items will be returned to the purchaser.
It is advisable to send returned items by registered post and keep your proof of purchase certificate, as we cannot be responsible for goods lost or damaged in transit.
Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
If you wish to receive a refund we will re-credit the original purchaser’s credit card for the sum paid less any duties and taxes. Please note that card refunds may take up to 10 business days for your bank to complete, depending on the bank’s processing time.
Waratah Hills Vineyard ABN: 32519842584 Address: 20 Cottmans Road Fish Creek VIC 3959 AUSTRALIA
Phone: +61 3 5683 2441